Whirlpool Refrigerator Ice Maker Tray Not Rotating:... | appliancefaults.com

Technical Background:

The ice maker operation is controlled by the main control unit (MCU). The MCU sends a signal to the ice maker motor to rotate the ice ejection tray. The voltage path includes the main control board, wiring harness, and the ice maker motor itself. When the ice maker thermostat reaches the correct temperature, the heater turns on to release ice. A microswitch signals the control board that the ice is released, then the motor should activate and rotate the ice ejection arm.

Symptoms:

The ice maker in my Whirlpool WRF560SEHZ refrigerator is not making ice. I noticed that the ice maker tray, the part that dumps the ice, is not rotating. The freezer is cold, and the water dispenser works fine.

Possible Causes:

Faulty ice maker motor.
Ice maker module failure.
Jammed ice in the ice maker tray.
Wiring harness issue between the ice maker and the control board.
Defective water inlet valve causing overfilling and ice buildup.

Solution:

1

Unplug the refrigerator or turn off the breaker at the breaker panel.
2

Remove the ice maker cover (usually snaps off or has screws) using a 1/4-inch nut driver.
3

Visually inspect the ice maker tray for ice jams. If present, carefully remove the ice using a plastic utensil to avoid damaging the tray.
4

Check the wiring harness connecting to the ice maker. Look for loose connections or damaged wires. Use a multimeter to check continuity.
5

Locate the ice maker motor. It's usually accessible after removing the ice maker assembly. Test the motor for voltage (120V AC) while the ice maker is supposed to be cycling. If no voltage, proceed to the next step.
6

Access the main control board. Check the wiring connections to the ice maker circuit. If the board appears damaged, it may need replacement. Consult the wiring diagram for specific pinouts.
7

If the motor receives voltage but doesn't rotate, replace the ice maker motor assembly.

Safety Warning:

Always disconnect power to the refrigerator before attempting any repairs. High voltage is present in the control panel and ice maker components. Use proper lockout/tagout (LOTO) procedures to ensure the refrigerator remains de-energized during repairs.

Prevention:

Replace the water filter every 6 months to prevent mineral buildup in the water inlet valve, which can cause overfilling and ice jams. Periodically inspect the ice maker for ice buildup and remove any excess ice. Clean the ice maker components with a damp cloth.

Expert Tip:

Enter service mode by pressing and holding the Freezer Temperature Down and Refrigerator Temperature Up buttons simultaneously for approximately 3 seconds. Then navigate to test 56, Ice Maker Motor Test, to manually activate the ice maker motor. This will help isolate the issue.

Frequently Asked Questions

•How do I access the main control board on this model?

The main control board is usually located behind the refrigerator, accessed by removing the lower back panel. Disconnect power before accessing.

•What voltage should I expect to see at the ice maker motor connector?

You should expect to see 120V AC when the ice maker is actively cycling.

•Where can I find the wiring diagram for this refrigerator model?

The wiring diagram is often attached to the refrigerator, usually on the back panel or inside one of the control panel compartments. You can also find it online by searching for the model number followed by 'wiring diagram'.

Whirlpool Refrigerator Ice Maker Tray Not Rotating: Troubleshooting Guide

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip:

Frequently Asked Questions

•How do I access the main control board on this model?

•What voltage should I expect to see at the ice maker motor connector?

•Where can I find the wiring diagram for this refrigerator model?

Related questions

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip: