Privacy Policy

General Information

The following information provides a simple overview of what happens to your personal information when you visit this website. Personal information is any information that can be used to identify you.

We are committed to protecting your privacy and handling your personal information responsibly. This privacy policy explains how we collect, use, disclose, and protect your personal information in accordance with U.S. privacy laws, including applicable federal and state privacy regulations.

The entity responsible for the collection and handling of your personal information is:

Appliance Faults
Website: appliancefaults.com

Contact:
Email: info@appliancefaults.com

Regulatory Authority:
Federal Trade Commission (FTC)
600 Pennsylvania Avenue NW
Washington, DC 20580
United States
Phone: 1-877-FTC-HELP (1-877-382-4357)
Website: www.ftc.gov

Privacy Complaints:
If you have a complaint about how we handle your personal information, you can contact the FTC:
www.ftc.gov/complaint
You may also contact your state's attorney general's office for privacy-related concerns.

Server Log Files

The website provider automatically collects and stores information in server log files, which your browser automatically transmits to us. These are:

• Browser type and version
• Operating system used
• Referrer URL
• Hostname of the accessing computer
• Time of server request
• IP address

We do not combine this data with other data sources. The collection of this data is necessary for the legitimate operation of our website and is in accordance with applicable U.S. privacy laws.

Retention Period: Connection data is stored for a maximum of 12 months, in accordance with standard industry practices and applicable legal requirements under U.S. law.

Contact Forms

When you contact us via our contact form, we collect the personal information you provide, including your name, email address, and message content. This information is collected for the purpose of responding to your inquiry and is handled in accordance with applicable U.S. privacy laws.

Purpose of Collection

We collect and use your personal information for the following purposes:

• To provide and improve our website services
• To respond to your inquiries and requests
• To analyse website usage and improve user experience
• To comply with legal obligations
• To protect our rights and prevent fraud

Disclosure of Information

We may disclose your personal information to:

• Service providers who assist us in operating our website (e.g., hosting providers, analytics services)
• Legal or regulatory authorities when required by law
• Third parties with your consent

We do not sell your personal information to third parties. We take reasonable steps to ensure that any third parties to whom we disclose your personal information are bound by appropriate privacy obligations in accordance with applicable U.S. privacy laws.

International Data Transfers

Some of our service providers may be located outside the United States. When we disclose your personal information to international recipients, we take reasonable steps to ensure that appropriate safeguards are in place to protect your personal information in accordance with applicable U.S. privacy laws.

What are Cookies?

Cookies are small text files that are stored on your device. They are used to facilitate and optimise the use of our website. Some cookies are essential for the proper functioning of the website, while others help us analyse usage and improve the website.

Types of Cookies

Essential Cookies

These cookies are essential for the proper functioning of the website. They cannot be disabled, as they are necessary for basic functions such as navigation and access to protected areas of the website.

Legal Basis: These cookies are necessary for the website to function and are essential for the service you requested.

Functional Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third parties whose services we use on our pages.

Legal Basis: We use these cookies to enhance website functionality and improve user experience.

Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve the website.

Legal Basis: We use these cookies to enhance website functionality and improve user experience.

Marketing/Advertising Cookies

These cookies are used to display relevant advertisements and marketing campaigns to visitors across different websites. These cookies track visitors across multiple websites and collect information to provide personalised advertisements.

Legal Basis: We will only use these cookies with your consent. We currently do not use marketing cookies on this website.

Managing Cookies

You can change your cookie settings at any time using the cookie banner or privacy settings. Please note that disabling some cookies may affect the functionality of the website.

We will seek your consent before placing optional cookies (functional, analytics and marketing) on your device. Essential cookies are set automatically and are necessary for the website to function properly.

You can manage your cookie settings at any time using the cookie banner that appears at the bottom of the page, or by clicking the "Cookie Settings" button in the bottom right corner.

Vercel Analytics

This website uses Vercel Analytics, a web analytics service provided by Vercel Inc. Vercel Analytics uses cookies to analyse website usage. Information generated by cookies about your use of this website is generally transmitted to and stored on Vercel servers.

The use of Vercel Analytics helps us analyse user behaviour to optimise our online offering and improve user experience.

You can withdraw your consent to the collection and storage of data by Vercel Analytics at any time by adjusting your cookie settings accordingly.

IP Anonymisation

We have enabled IP anonymisation on this website. This means your IP address is shortened by Vercel before transmission. Only in exceptional cases will the full IP address be sent to Vercel servers and shortened there.

Data Processing: By using Vercel Analytics, your data is processed by Vercel Inc. in the United States. Vercel Inc. has appropriate safeguards in place to protect your personal information in accordance with applicable U.S. privacy laws.

CAN-SPAM Act

In accordance with the CAN-SPAM Act, we will only send you commercial electronic messages (emails) if you have consented to receive them, or if the message is exempt under the CAN-SPAM Act.

We comply with the CAN-SPAM Act requirements:

• We only send commercial messages with your consent
• All commercial messages clearly identify us as the sender
• All commercial messages include an unsubscribe facility
• We honour unsubscribe requests promptly

Opting Out of Marketing

You can opt-out of receiving marketing communications from us at any time by:

• Clicking the unsubscribe link in any marketing email
• Contacting us directly using the contact details provided in Section 2
• Adjusting your cookie settings to disable marketing cookies

Under applicable U.S. privacy laws, including the California Consumer Privacy Act (CCPA), you have the following rights:

• Right to Know: You have the right to know what personal information we collect, use, disclose, and sell
• Right to Access: You have the right to access your personal information held by us
• Right to Correction: You can request correction of inaccurate, incomplete, or out-of-date personal information
• Right to Deletion: You can request deletion of your personal information in certain circumstances
• Right to Opt-Out: You can opt-out of the sale of personal information and certain types of data sharing
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights
• Right to Complain: You can make a complaint to us or to the FTC if you believe we have violated privacy laws

California Consumer Privacy Act (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request that we disclose the categories and specific pieces of personal information we have collected about you
• Right to Delete: You can request that we delete your personal information, subject to certain exceptions
• Right to Opt-Out of Sale: You can opt-out of the sale of your personal information (we do not currently sell personal information)
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights

To exercise your CCPA rights, please contact us using the contact information provided in Section 2. We will respond to your request within 45 days as required by law.

To exercise your rights, you can contact us at any time using the contact details provided in Section 2 (Data Controller). We will respond to your request within a reasonable timeframe, typically within 30-45 days as required by applicable law.

Making a Privacy Complaint:
If you believe we have violated applicable privacy laws, you can make a complaint to us or directly to the Federal Trade Commission (FTC):
www.ftc.gov/complaint

FTC Contact:
Phone: 1-877-FTC-HELP (1-877-382-4357)
Website: www.ftc.gov
You may also contact your state's attorney general's office for privacy-related concerns.

We implement appropriate technical and organisational measures to protect your personal information from loss, destruction, alteration, unauthorised access or unauthorised disclosure, in accordance with applicable U.S. privacy and data security laws.

However, no method of transmission over the Internet or electronic storage is completely secure. Although we make every effort to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Breach Notification:
In accordance with applicable U.S. state and federal laws, if we become aware of a data breach that is likely to result in harm, we will notify you and the appropriate authorities as required by law.

We store your personal information only for as long as necessary for the purposes for which it was collected, in accordance with applicable U.S. privacy laws.

• Connection Data: Maximum 12 months
• Contact Data: 3 years from last contact or as required by applicable U.S. law
• Cookies: According to the terms specified in cookie settings

Note: We will only retain your personal information for as long as necessary for the purposes for which it was collected, in accordance with applicable U.S. privacy laws.

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 years of age. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately, and we will delete such information from our records.

Legal Basis: Children's Online Privacy Protection Act (COPPA) and applicable state laws.

Some browsers incorporate a "Do Not Track" (DNT) feature that signals to websites you visit that you do not want to have your online activity tracked. Currently, there is no uniform standard for recognizing and implementing DNT signals. As such, we do not currently respond to DNT browser signals or mechanisms.

We reserve the right to change this privacy policy to always comply with current legal requirements or to introduce changes to our services in the privacy policy. The new privacy policy will therefore apply on your next visit.

We will notify you of any material changes to this privacy policy by posting the updated policy on this page and updating the "Last updated" date. We encourage you to review this privacy policy periodically to stay informed about how we collect, use, and protect your personal information.

Last Updated: December 29, 2025