Privacy Policy

General Information

The following information provides a simple overview of what happens to your personal information when you visit this website. Personal information is any information that can be used to identify you.

In accordance with applicable United States privacy laws, including the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), and other state privacy laws, we inform you about the collection and handling of your personal information. This privacy policy explains how we collect, use, disclose, and protect your personal information in accordance with U.S. privacy laws.

Privacy Principles:
We are committed to protecting your privacy and handling your personal information in accordance with applicable U.S. privacy laws. Our privacy practices are based on the following principles:

• Transparency about data collection and use
• Consumer control over personal information
• Reasonable security measures to protect data
• Limiting data collection to what is necessary
• Providing clear notice and choice
• Honoring consumer privacy rights

This privacy policy demonstrates our commitment to these principles and explains how we implement them in practice.

The entity responsible for the collection and handling of your personal information is:

Solar Faults
Website: appliancefaults.com

Contact:
Email: info@appliancefaults.com

Regulatory Authorities:
This website complies with applicable U.S. privacy laws, including:

• California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA)
• Virginia Consumer Data Protection Act (VCDPA)
• Connecticut Data Privacy Act (CTDPA)
• Other applicable state privacy laws
• Federal Trade Commission (FTC) privacy guidelines

Privacy Complaints:
If you have a complaint about how we handle your personal information, you can:

• Contact us directly using the contact details provided below
• File a complaint with the Federal Trade Commission (FTC) at www.ftc.gov/complaint
• If you are a California resident, you may also contact the California Attorney General's Office

Server Log Files

The website provider automatically collects and stores information in server log files, which your browser automatically transmits to us. These are:

• Browser type and version
• Operating system used
• Referrer URL
• Hostname of the accessing computer
• Time of server request
• IP address

We do not combine this data with other data sources. The collection of this data is necessary for the legitimate operation of our website and is in accordance with applicable U.S. privacy laws.

Retention Period: Connection data is stored for a maximum of 12 months, in accordance with standard industry practices and applicable legal requirements under U.S. law.

Contact Forms

When you contact us via our contact form, we collect the personal information you provide, including your name, email address, and message content. This information is collected for the purpose of responding to your inquiry and is handled in accordance with applicable U.S. privacy laws.

Purpose of Collection

We collect and use your personal information for the following purposes:

• To provide and improve our website services
• To respond to your inquiries and requests
• To analyse website usage and improve user experience
• To comply with legal obligations
• To protect our rights and prevent fraud

Disclosure of Information

We may disclose your personal information to:

• Service providers who assist us in operating our website (e.g., hosting providers, analytics services)
• Legal or regulatory authorities when required by law
• Third parties with your consent

Sale of Personal Information:
We do not sell your personal information to third parties. Under the CCPA/CPRA, "sale" is broadly defined to include sharing personal information with third parties for monetary or other valuable consideration. We do not engage in such sales of personal information.

We take reasonable steps to ensure that any third parties to whom we disclose your personal information are bound by appropriate privacy obligations in accordance with applicable U.S. privacy laws.

Third-Party Service Providers

Some of our service providers may be located outside of the United States. When we disclose your personal information to service providers, we take reasonable steps to ensure that appropriate safeguards are in place to protect your personal information in accordance with applicable U.S. privacy laws.

Data Processing Agreements:
We ensure that any third-party processors have appropriate safeguards in place to protect your personal information and comply with applicable privacy laws. We enter into data processing agreements with our service providers to ensure they handle your information appropriately.

Your Rights:
You have the right to know if your personal information is being processed by third parties. If you have questions about where your information is being processed, please contact us using the contact details provided in Section 2.

What are Cookies?

Cookies are small text files that are stored on your device. They are used to facilitate and optimise the use of our website. Some cookies are essential for the proper functioning of the website, while others help us analyse usage and improve the website.

Types of Cookies

Essential Cookies

These cookies are essential for the proper functioning of the website. They cannot be disabled, as they are necessary for basic functions such as navigation and access to protected areas of the website.

Legal Basis: These cookies are necessary for the website to function and are essential for the service you requested. Under applicable U.S. privacy laws, these cookies do not require consent.

Functional Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third parties whose services we use on our pages.

Legal Basis: Under applicable U.S. privacy laws, we will only use these cookies with your consent or where it is reasonably necessary for our functions or activities.

Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve the website.

Legal Basis: Under applicable U.S. privacy laws, we will only use these cookies with your consent or where it is reasonably necessary for our functions or activities.

Marketing/Advertising Cookies

These cookies are used to display relevant advertisements and marketing campaigns to visitors across different websites. These cookies track visitors across multiple websites and collect information to provide personalised advertisements.

Legal Basis: Under applicable U.S. privacy laws, including the CCPA/CPRA, we will only use these cookies with your consent. We currently do not use marketing cookies on this website.

Managing Cookies

You can change your cookie settings at any time using the cookie banner or privacy settings. Please note that disabling some cookies may affect the functionality of the website.

In accordance with applicable U.S. privacy laws, we will seek your consent before placing optional cookies (functional, analytics and marketing) on your device. Essential cookies are set automatically and are necessary for the website to function properly.

You can manage your cookie settings at any time using the cookie banner that appears at the bottom of the page, or by clicking the "Cookie Settings" button in the bottom right corner.

Vercel Analytics

This website uses Vercel Analytics, a web analytics service provided by Vercel Inc. Vercel Analytics uses cookies to analyse website usage. Information generated by cookies about your use of this website is generally transmitted to and stored on Vercel servers.

The use of Vercel Analytics requires your consent under applicable U.S. privacy laws. We have a legitimate interest in analysing user behaviour to optimise our online offering and improve user experience.

You can withdraw your consent to the collection and storage of data by Vercel Analytics at any time by adjusting your cookie settings accordingly.

IP Anonymisation

We have enabled IP anonymisation on this website. This means your IP address is shortened by Vercel before transmission. Only in exceptional cases will the full IP address be sent to Vercel servers and shortened there.

Data Processing: By using Vercel Analytics, your data is processed by Vercel Inc. in the United States. We ensure that Vercel Inc. has appropriate safeguards in place to protect your personal information, and we have contractual arrangements in place to ensure compliance with applicable U.S. privacy laws.

Third-Party Privacy Policies:
For more information about how Vercel handles your data, please review their privacy policy at vercel.com/legal/privacy-policy.

CAN-SPAM Act Compliance

In accordance with the CAN-SPAM Act (Controlling the Assault of Non-Solicited Pornography And Marketing Act), we will only send you commercial electronic messages (emails) if you have consented to receive them, or if the message is exempt under CAN-SPAM.

We comply with CAN-SPAM Act requirements:

• We only send commercial messages with your consent or in compliance with CAN-SPAM exemptions
• All commercial messages clearly identify us as the sender
• All commercial messages include accurate header information
• All commercial messages include a clear and conspicuous unsubscribe facility
• We honour unsubscribe requests within 10 business days
• We do not use deceptive subject lines or false header information

Opting Out of Marketing

You can opt-out of receiving marketing communications from us at any time by:

• Clicking the unsubscribe link in any marketing email
• Contacting us directly using the contact details provided in Section 2
• Adjusting your cookie settings to disable marketing cookies

Do Not Sell My Personal Information:
Under the CCPA/CPRA, California residents have the right to opt-out of the "sale" of their personal information. As stated in Section 4, we do not sell your personal information. However, if you are a California resident, you can still exercise your rights by contacting us using the contact details provided in Section 2.

Under applicable United States privacy laws, including the CCPA/CPRA and other state privacy laws, you have the following rights:

• Right to Know: You have the right to know what personal information we collect, use, disclose, or sell
• Right to Access: You have the right to access your personal information held by us
• Right to Delete: You can request deletion of your personal information (subject to certain exceptions)
• Right to Correct: You can request correction of inaccurate personal information
• Right to Opt-Out of Sale: You can opt-out of the sale of your personal information (we do not sell your information)
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights
• Right to Data Portability: You can request a copy of your personal information in a portable format

California Residents (CCPA/CPRA):
If you are a California resident, you have additional rights under the CCPA/CPRA, including:

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by businesses
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights
• Right to correct inaccurate personal information
• Right to limit the use and disclosure of sensitive personal information

To exercise your rights, you can contact us at any time using the contact details provided in Section 2 (Data Controller). We will respond to your request within the timeframes required by law:

• CCPA/CPRA: We will respond within 45 days (may be extended by 45 additional days with notice)
• Other State Laws: Response times vary by state law requirements

Verification:
To protect your privacy, we may need to verify your identity before processing certain requests. We will only use the information you provide for verification purposes and will not retain it longer than necessary.

Making a Privacy Complaint:
If you believe we have violated your privacy rights, you can:

• Contact us directly using the contact details provided in Section 2
• File a complaint with the Federal Trade Commission (FTC) at www.ftc.gov/complaint
• If you are a California resident, you may also contact the California Attorney General's Office

We implement appropriate technical and organisational measures to protect your personal information from loss, destruction, alteration, unauthorised access or unauthorised disclosure, in accordance with applicable U.S. privacy laws and industry best practices.

Our security measures include:

• Encryption of data in transit using SSL/TLS protocols
• Secure storage of personal information
• Access controls and authentication mechanisms
• Regular security assessments and updates
• Employee training on privacy and data protection

However, no method of transmission over the Internet or electronic storage is completely secure. Although we make every effort to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Breach Notification:
In accordance with applicable U.S. state and federal laws, if we become aware of a data breach that compromises your personal information, we will notify you and relevant authorities as required by law. Notification requirements vary by state, but generally we will notify affected individuals without unreasonable delay. We will also take immediate steps to contain the breach and mitigate any potential harm.

State Breach Notification Laws:
Most U.S. states have data breach notification laws that require businesses to notify affected individuals when their personal information has been compromised. We comply with all applicable state breach notification requirements.

We store your personal information only for as long as necessary for the purposes for which it was collected, in accordance with applicable U.S. privacy laws and industry best practices.

Retention Periods:

• Connection Data (Server Logs): Maximum 12 months, after which it is securely deleted
• Contact Data: 3 years from last contact or as required by applicable U.S. law
• Cookie Data: According to the terms specified in cookie settings (typically 365 days)
• Analytics Data: Aggregated and anonymized data may be retained longer for statistical purposes

Secure Destruction:
When personal information is no longer needed, we securely destroy it using methods appropriate to the sensitivity of the information. This may include secure deletion, physical destruction of storage media, or other methods that ensure the information cannot be recovered or reconstructed.

Note: We will only retain your personal information for as long as necessary for the purposes for which it was collected, in accordance with applicable U.S. privacy laws. In some cases, we may be required by law to retain certain information for longer periods.

We reserve the right to change this privacy policy to always comply with current legal requirements or to introduce changes to our services in the privacy policy. The new privacy policy will therefore apply on your next visit.

We will notify you of any material changes to this privacy policy by posting the updated policy on this page with a new "Last Updated" date. For significant changes, we may also provide additional notice through email or a prominent notice on our website.

Last Updated: January 8, 2026

If you have any questions, concerns, or requests regarding this privacy policy or how we handle your personal information, please contact us:

Email: info@appliancefaults.com

Website: appliancefaults.com

We are committed to resolving any privacy concerns you may have. If you are not satisfied with our response, you have the right to file a complaint with the Federal Trade Commission (FTC) or your state's attorney general's office, as applicable.