Whirlpool Load & Go Detergent Tray Full of Water:... | appliancefaults.com

Technical Background:

The Load & Go™ system uses an electronic control board (MCU) to regulate water flow through solenoid valves to dispense detergent at specific points in the wash cycle. The MCU sends 120V AC to the solenoid valves based on the selected wash cycle and options. Incorrect voltage, valve malfunction, or siphoning issues can all contribute to the problem.

Symptoms:

The homeowner observes that the Whirlpool Load & Go™ detergent tray is consistently full of blue-tinted water after every wash cycle is complete. This can lead to detergent dilution and inefficient cleaning.

Possible Causes:

Siphoning effect due to incorrect drain hose system.
Faulty water inlet valve allowing water to trickle into the dispenser.
Defective dispenser solenoid valve causing continuous fill.
Clogged or restricted venturi in the detergent dispensing system.
Main control board malfunction sending continuous voltage to the detergent dispenser valve.

Solution:

1

Disconnect power to the washer at the breaker panel.
2

Inspect the drain hose connection at the standpipe. Ensure it's not pushed too far down, creating a siphoning effect. The end of the drain hose should be no more than 6 inches into the standpipe.
3

Check the water inlet valve for leakage. With the washer off and water supply on, disconnect the inlet hose from the valve. If water drips out, the valve is faulty and needs replacement. Use a 5/16-inch nut driver to remove the valve.
4

Test the dispenser solenoid valve. Disconnect the wire harness from the valve. Using a multimeter, check for continuity across the valve terminals. If there is no continuity, the valve is open and needs replacement. If there is continuity, test voltage at the valve connector during operation (should be 120V AC during fill).
5

Examine the venturi for clogs. Disassemble the detergent dispenser and clean all passages with warm water and a small brush. Ensure the venturi is clear of any obstructions.
6

Reassemble the dispenser and reconnect all hoses and wiring. Restore power at the breaker panel.
7

Run a test cycle to verify the repair.

Safety Warning:

Always disconnect power to the appliance at the breaker panel before performing any repairs. Lock Out/Tag Out (LOTO) procedures must be followed. Some components carry 120V AC, which can cause severe injury or death.

Prevention:

Periodically clean the detergent dispenser tray and venturi with warm water. Ensure the drain hose is properly installed and not creating a siphoning effect.

Expert Tip:

To enter diagnostic mode, simultaneously press and hold the Start/Pause and Cycle Signal buttons for 3 seconds. This will allow you to run individual component tests, including the detergent dispenser valve.

Frequently Asked Questions

•How do I know if the main control board is faulty?

If you've ruled out all other causes, including the inlet valve, solenoid valve, and drain hose issues, and the detergent dispenser valve is still receiving continuous voltage even when it shouldn't, then the main control board is likely the culprit. However, this is rare.

•What is the correct part number for the detergent dispenser solenoid valve?

The correct part number will vary depending on your specific model number. Refer to the parts diagram for your specific model on the Whirlpool website or consult a parts supplier.

•How do I disassemble the detergent dispenser assembly?

Typically, there are a few screws securing the dispenser assembly to the top of the washer. Remove these screws, and then carefully pry the dispenser assembly up and out. Be careful not to damage any of the hoses or wiring connected to it. Consult the service manual for your specific model for detailed instructions and diagrams.

Whirlpool Load & Go Detergent Tray Full of Water: Troubleshooting Guide

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip:

Frequently Asked Questions

•How do I know if the main control board is faulty?

•What is the correct part number for the detergent dispenser solenoid valve?

•How do I disassemble the detergent dispenser assembly?

Related questions

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip: