LG ThinQ App Not Showing "Remote Control" for Dryer:... | appliancefaults.com

Technical Background:

The dryer communicates with the LG ThinQ app via a Wi-Fi module connected to the main control unit (MCU). The MCU enables or disables the 'Remote Control' feature based on its settings and connection status. Voltage to the Wi-Fi module should be 3.3V DC. The app needs a valid signal from the dryer to enable this function.

Symptoms:

The LG ThinQ app connects to the dryer, but the 'Remote Control' option is missing or greyed out. This prevents you from starting or controlling the dryer remotely.

Possible Causes:

Dryer not properly connected to Wi-Fi.
LG ThinQ app is not updated to the latest version.
Remote Start function not enabled on the dryer.
Dryer's control board has a software glitch.
Interference on the 2.4 GHz Wi-Fi band.

Solution:

1

Verify the dryer is connected to your home Wi-Fi network. Check the dryer's Wi-Fi settings in the menu using the control panel.
2

Ensure the LG ThinQ app on your smartphone is updated to the latest version from the App Store or Google Play Store.
3

On the dryer's control panel, enable the 'Remote Start' function. This is usually found in the settings menu.
4

Power cycle the dryer by unplugging it from the wall outlet for 60 seconds, then plug it back in.
5

Check your home's Wi-Fi router. Ensure it's broadcasting a 2.4 GHz network and that the dryer is within range. Reboot the router if necessary.
6

As a last resort, try resetting the dryer to its factory defaults (refer to the user manual for instructions).
7

If all else fails, contact LG customer support for further assistance. Provide the model and serial number.

Safety Warning:

Always disconnect power to the dryer at the breaker panel before performing any diagnostic or repair procedures. Lock Out/Tag Out (LOTO) procedures should be followed to prevent accidental re-energization. Be aware of high voltage components inside the dryer.

Prevention:

Regularly update the LG ThinQ app, ensure a stable Wi-Fi connection, and check the dryer's software for updates via the ThinQ app.

Expert Tip:

LG uses a specific sequence to enter service mode. Typically, pressing and holding 'Temp' and 'Signal' buttons simultaneously for 5 seconds will enter the service mode, allowing for deeper diagnostics and Wi-Fi module checks.

Frequently Asked Questions

•How do I update the software on my LG dryer?

Check the LG ThinQ app for available software updates for your dryer. The app will usually notify you when an update is available. You can also find instructions in the user manual.

•My Wi-Fi signal is strong, but the dryer still won't connect. What could be the problem?

There might be interference from other devices using the 2.4 GHz band (microwaves, Bluetooth devices). Try changing the Wi-Fi channel on your router or moving the router closer to the dryer. Check for any firewalls or security settings that might be blocking the dryer's connection.

•Where can I find the dryer's serial and model number?

The serial and model number are typically located on a sticker on the dryer. Look for it on the inside of the dryer door, on the back panel, or on the side of the unit.

LG ThinQ App Not Showing "Remote Control" for Dryer: Troubleshooting Guide

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip:

Frequently Asked Questions

•How do I update the software on my LG dryer?

•My Wi-Fi signal is strong, but the dryer still won't connect. What could be the problem?

•Where can I find the dryer's serial and model number?

Related questions

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip: