Frequently Asked Questions
•How do I perform a factory reset of the Wi-Fi module on my GE dishwasher?
The specific steps for factory resetting the Wi-Fi module vary by model. Consult your dishwasher's user manual or the GE Appliances website. Generally, it involves pressing and holding a combination of buttons (e.g., 'Start' and 'Heated Dry') for 5-10 seconds until a specific light flashes.
•My Wi-Fi router is dual-band (2.4 GHz and 5 GHz). Does my GE appliance support 5 GHz?
Most older GE SmartHQ appliances only support 2.4 GHz Wi-Fi. Ensure your appliance is connected to the 2.4 GHz network during the pairing process. Check your appliance's specifications to confirm which frequency bands are supported.
•How can I check for SmartHQ server outages?
The best way to check for SmartHQ server outages is to visit the official GE Appliances website or check their social media channels (e.g., Twitter, Facebook). Outage information is often posted there. You can also contact GE Appliances customer support by phone.