Frequently Asked Questions
•What is the typical Wi-Fi signal strength required for SmartHQ to function reliably?
Generally, a Wi-Fi signal strength of -70 dBm or better is recommended for reliable SmartHQ connectivity. You can typically check the signal strength in the appliance's settings menu.
•How do I find the serial number on my GE appliance?
The serial number is typically located on a sticker on the appliance. Common locations include: inside the refrigerator door, on the back of the washer or dryer, or under the dishwasher door.
•Can a faulty Wi-Fi module on the appliance itself cause an 'Invalid Account' error?
While it's less likely to directly cause an 'Invalid Account' error (which is usually a server-side issue), a faulty Wi-Fi module can certainly disrupt communication and prevent the appliance from authenticating correctly, leading to similar symptoms. If the Wi-Fi module cannot connect, it may not be able to validate the account.