GE Profile Washer Error Code E23: Drain Pump Circuit... | appliancefaults.com

Technical Background:

The MCU (Main Control Unit) sends a 120V AC signal to the drain pump to activate it. The MCU monitors the current flow through the drain pump circuit. If the MCU detects an open circuit (no current flow), it triggers the E23 error code. This code indicates a break in the electrical path to or within the drain pump.

Symptoms:

The GE Profile washer displays an E23 error code on the control panel. The washer does not drain water, and the wash cycle may be interrupted. The pump motor might make no sound, or a humming sound if partially blocked.

Possible Causes:

Faulty drain pump
Wiring harness issue between the MCU and drain pump
Loose or corroded electrical connections
Defective MCU (Main Control Unit)
Clogged drain line restricting pump function
Tripped internal thermal overload in the drain pump

Solution:

1

Unplug the washer from the wall outlet.
2

Access the drain pump, typically located at the bottom front or rear of the washer. You may need a 1/4-inch nut driver to remove access panels.
3

Inspect the wiring harness and connectors leading to the drain pump for any signs of damage or corrosion. Repair or replace as necessary.
4

Using a multimeter, check the drain pump's resistance. A typical drain pump should read between 5 and 20 ohms. An open circuit (infinite resistance) indicates a faulty pump.
5

If the pump tests faulty, replace it with a new drain pump of the correct part number.
6

If the pump tests good, check the voltage at the drain pump connector during the drain cycle. You should see approximately 120V AC. If no voltage is present, the issue is likely with the MCU or wiring.
7

Clear the drain hose, ensuring there are no kinks or obstructions.

Safety Warning:

Always disconnect power to the appliance before performing any repairs. High voltage is present within the appliance, which can cause serious injury or death. Use proper Lock Out/Tag Out (LOTO) procedures to ensure the appliance remains de-energized during the repair.

Prevention:

Regularly clean the drain pump filter (if accessible) to prevent debris buildup. Avoid overloading the washer, which can strain the drain pump. Inspect the drain hose for kinks or clogs annually.

Expert Tip:

Some GE washers have a service mode that allows you to run the drain pump independently for testing. Enter service mode by pressing and holding the Start/Pause and Signal buttons for 3 seconds, then select the drain pump test. This will help isolate the problem.

Frequently Asked Questions

•How do I access the drain pump on my specific GE Profile washer model?

Consult your owner's manual for detailed instructions. Typically, you'll need to remove a lower access panel using a nut driver or screwdriver. Some models may require tilting the washer back slightly.

•Where can I find the correct replacement drain pump for my washer?

You can find the correct replacement part number in your owner's manual or on a label on the original drain pump. Search for the part number online at appliance parts retailers or contact a local appliance repair shop.

•How do I clear a clogged drain hose?

Disconnect the drain hose from the washer and the drainpipe. Use a garden hose or a plumbing snake to flush out any debris. Ensure the hose is free of kinks and properly positioned to allow for gravity drainage.

GE Profile Washer Error Code E23: Drain Pump Circuit Troubleshooting

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip:

Frequently Asked Questions

•How do I access the drain pump on my specific GE Profile washer model?

•Where can I find the correct replacement drain pump for my washer?

•How do I clear a clogged drain hose?

Related questions

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip: