Frigidaire Gallery Top Load Washer E5 Error: Unbalanced... | appliancefaults.com

Technical Background:

The E5 error code indicates an unbalanced load detected by the MCU (Main Control Unit). The MCU monitors signals from the load sensing system and accelerometer. If the signals exceed pre-programmed thresholds for imbalance, the MCU halts the wash cycle and displays the error. Voltage paths from the load sensors and motor feedback circuitry are critical to the MCU's decision-making process.

Symptoms:

The washing machine stops mid-cycle and displays the E5 error code. The drum may be noticeably tilted to one side.

Possible Causes:

Unevenly distributed clothing in the wash drum.
Worn or damaged suspension rods.
A faulty load sensing system.
A defective motor control board.
Incorrect leveling of the washing machine.

Solution:

1

Unplug the washing machine from the outlet.
2

Manually redistribute the clothing inside the drum, ensuring even distribution.
3

Inspect the four suspension rods. If any are worn or broken, replace them as a set. Use a 5/16-inch socket to remove and install.
4

Use a bubble level on the top of the washing machine. Adjust the leveling feet until the bubble is centered.
5

Plug the washing machine back into the outlet.
6

Run a calibration cycle (refer to the owner's manual for specific instructions on your model). This recalibrates the load sensing system.
7

If the E5 error persists, access the motor control board. With the washer plugged in (exercise extreme caution!), use a multimeter to check for 120V AC at the power input to the board. Also, test the output voltage to the motor during a spin cycle.

Safety Warning:

Disconnect power to the washing machine at the breaker panel before performing any repairs. High voltage is present in the control panel and motor area. Follow Lock-Out/Tag-Out (LOTO) procedures.

Prevention:

Avoid overloading the washing machine. Wash bulky items separately. Regularly inspect the suspension rods for wear and tear. Level the washing machine during system and periodically thereafter.

Expert Tip:

To enter service mode on many Frigidaire Gallery top load washers, press and hold the Start/Pause and Water Level buttons simultaneously for 3 seconds. This allows access to diagnostic tests and error history.

Frequently Asked Questions

•How do I access the suspension rods on my Frigidaire Gallery top load washer?

You'll typically need to remove the top panel of the washer. This usually involves removing screws at the back or sides of the top panel, then sliding it back or up to release it.

•What is the proper procedure for running a calibration cycle?

The exact procedure varies depending on your specific model. Consult your owner's manual for the correct button sequence and steps to initiate the calibration cycle. Generally, it involves entering a diagnostic mode and selecting the calibration function.

•What voltage should I expect to see at the motor control board during the spin cycle?

The voltage to the motor will vary depending on the spin speed and the phase of the cycle. You should typically see a varying AC voltage. Consult the service manual for your specific model for detailed voltage specifications during different phases of the spin cycle. If no voltage is present, suspect a faulty motor control board or wiring harness.

Frigidaire Gallery Top Load Washer E5 Error: Unbalanced Load Reset Guide

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip:

Frequently Asked Questions

•How do I access the suspension rods on my Frigidaire Gallery top load washer?

•What is the proper procedure for running a calibration cycle?

•What voltage should I expect to see at the motor control board during the spin cycle?

Related questions

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip: