Frigidaire Gallery French Door Refrigerator Ice... | appliancefaults.com

Technical Background:

The dispenser system consists of a motor, auger, dispenser door solenoid, and control board. The MCU on the control board sends a 12V DC signal to the dispenser motor and solenoid when the dispenser paddle is activated. Voltage paths must be confirmed with a multimeter.

Symptoms:

The ice dispenser on your Frigidaire Gallery French Door refrigerator is stuck closed, dispensing ice sporadically or not at all. You may hear a humming sound from the motor, or nothing at all. Ice may be visibly built up around the dispenser chute.

Possible Causes:

Ice buildup in the dispenser chute
Frozen or damaged ice dispenser auger motor
Faulty dispenser door solenoid
Defective dispenser control board
Icing of the dispenser door seal

Solution:

1

Unplug the refrigerator or turn off the breaker.
2

Using a hair dryer on low heat, gently melt any visible ice buildup in the dispenser chute. Be careful not to overheat the plastic components.
3

Remove the ice bin and inspect the auger and motor. Check for ice blockage. Melt with hair dryer if present. Inspect the auger for physical damage.
4

Disconnect the dispenser door solenoid connector. Using a multimeter, check for continuity. An open or shorted solenoid needs replacement. Expect a reading between 20-50 ohms.
5

Inspect the dispenser control board for burned components. The board is located behind the dispenser housing. If damage is present, replace the board.
6

Check the dispenser door seal for proper sealing. If damaged, replace it.
7

Plug the refrigerator back in or turn on the breaker and test the dispenser.

Safety Warning:

Disconnect power to the appliance before performing any repairs. High voltage is present when the unit is plugged in. Lock Out/Tag Out (LOTO) procedures should be followed. Wear appropriate safety glasses and gloves.

Prevention:

Periodically empty the ice bin and inspect the dispenser area for ice buildup. Ensure the refrigerator door seals are clean and sealing properly to prevent excessive moisture from entering the refrigerator. Keep the freezer temperature between 0 and 5 degrees Fahrenheit.

Expert Tip:

To enter service mode, press and hold the Freezer Temp UP and Down keys simultaneously for 5 seconds. This will allow you to run diagnostics and test dispenser components. This information is for qualified technicians only.

Frequently Asked Questions

•How do I remove the dispenser control board?

First, unplug the refrigerator. The control board is usually located behind the dispenser panel. Remove the screws holding the panel in place. Gently pull the panel away from the door. Disconnect the wire harness connectors from the control board. Remove the screws securing the board to the panel.

•What voltage should I expect at the dispenser motor connector?

You should see 12V DC when the dispenser paddle is activated.

•Where can I find replacement parts for my Frigidaire Gallery refrigerator?

You can find replacement parts at most major appliance parts retailers, both online and in local stores. Make sure to have your model number handy to ensure you get the correct parts.

Frigidaire Gallery French Door Refrigerator Ice Dispenser Stuck: Troubleshooting Guide

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip:

Frequently Asked Questions

•How do I remove the dispenser control board?

•What voltage should I expect at the dispenser motor connector?

•Where can I find replacement parts for my Frigidaire Gallery refrigerator?

Related questions

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip: