Frequently Asked Questions
•How do I know if my defrost timer is bad?
If your Viking refrigerator uses a mechanical defrost timer, you can test it by manually advancing it through the defrost cycle and observing if the defrost heater activates. If it doesn't advance or the heater doesn't activate, the timer is likely faulty and needs replacement. However, many newer models use an electronic control board for defrost timing, which requires more advanced diagnostics.
•What is the best way to clear a frozen defrost drain line?
The best way to clear a frozen defrost drain line is to use a hair dryer on a low setting to carefully melt the ice. Avoid using sharp objects that could damage the drain tube. Once the ice is melted, flush the drain with hot water to ensure it's clear. A flexible wire can also be carefully used to break up stubborn ice blockages.
•How often should a Viking refrigerator defrost?
A Viking refrigerator should automatically defrost approximately every 8-12 hours of compressor run time. The exact frequency can vary depending on the model and usage conditions. If your refrigerator is not defrosting at least once a day, there's likely an issue with the defrost system.