Frequently Asked Questions
•How often should I clean the drain pan to prevent this issue from recurring?
Ideally, you should clean the drain pan every 6 months to prevent buildup. If you notice a recurring odor or slime, increase the frequency to every 3 months.
•What type of drain pan treatment is recommended for a Sub-Zero freezer?
Use a drain pan treatment specifically designed for refrigerators and freezers. Look for products that contain enzymes or antimicrobial agents to inhibit bacterial and fungal growth. Follow the manufacturer's instructions for application.
•If the drain pan heater has continuity, what else could cause it to not function?
If the heater has continuity but isn't heating, check the voltage supply to the heater during the defrost cycle. You should measure approximately 120V AC. If voltage is absent, inspect the defrost timer, defrost thermostat, and wiring connections to the heater. A faulty relay on the MCU could also be the culprit.