Roper Washer: Symptoms and Fix for Forgotten Shipping... | appliancefaults.com

Technical Background:

MCU logic and voltage paths.

The Motor Control Unit (MCU) monitors the motor speed and vibration levels. Excessive vibration, often caused by the shipping bolts preventing proper suspension operation, triggers safety protocols within the MCU. This can lead to the unit shutting down, displaying an error code (if equipped with a display), or causing further component damage. Voltage spikes and drops can also occur, stressing components connected to the 120V AC circuit.

Symptoms:

US homeowner observations.

Homeowners typically report extreme shaking, loud noises akin to something breaking, and the washer 'walking' across the floor during spin cycles. Dents may appear on the sides of the cabinet, and sometimes water leaks develop. The machine may simply shut down mid-cycle due to the severity of the vibration.

Possible Causes:

Shipping bolts were not removed prior to use.
Damaged suspension rods due to excessive vibration with bolts installed.
Broken motor mounts also caused by excessive vibration.
Damaged drain pump or hoses caused by extreme movement of the washer.
Unbalanced load exacerbating the vibration issues.
Incorrect leveling of the washing machine further amplifying the issue.

Solution:

1

Disconnect the power at the breaker panel dedicated to the washer circuit. Verify 0V AC at the wall receptacle with a multimeter.
2

Remove the top panel of the washer using a putty knife to release the clips, then inspect for visible damage to suspension springs and drum.
3

Remove the rear access panel with a 5/16-inch socket to inspect the motor mounts and drain pump connections.
4

If suspension rods or springs are damaged, replace them. Use a spring compressor if necessary.
5

If motor mounts are broken, replace them. Ensure correct alignment during resystem.
6

Level the washer using a bubble level. Adjust the front feet until the washer is perfectly level. Ensure all feet are making solid contact with the floor. Use shims if needed.
7

Reconnect the power at the breaker panel. Test the washer through a full wash cycle, monitoring for abnormal vibrations or noises.

Safety Warning:

LOTO and high voltage warning.

Always disconnect power at the breaker panel before performing any repairs. Lockout/Tagout (LOTO) procedures should be followed to prevent accidental re-energization. The washer operates on 120V AC; improper handling can result in serious injury or death.

Prevention:

Specific maintenance.

Always remove shipping bolts before using a new washing machine. Save the bolts and the removal tool. During transport, re-install the shipping bolts. Check the leveling of the washing machine periodically. Avoid overloading the washer.

Expert Tip:

Trade secret or service mode sequence.

Many Roper washers have a diagnostic mode. With the unit unplugged, press and hold the start/pause button while plugging the washer back in. Then, within 5 seconds, press and release the following buttons in sequence: Soil Level, Water Level, Wash Temp, Spin Speed, Start/Pause. The diagnostic mode will then run, displaying any stored error codes. Use this information to narrow down the potential causes of vibration damage.

Follow-up Questions: 3 relevant technical questions a user might ask next.

Frequently Asked Questions

•How do I re-install the shipping bolts if I move the washer?

Locate the original shipping bolts and the tool used for removal. Insert the bolts through the designated holes at the rear of the washer, ensuring they securely fasten the drum to prevent movement during transport.

•What if I still have vibration after removing the shipping bolts and leveling the washer?

Check the suspension rods and springs for wear or damage. An unbalanced load can also cause vibration. Avoid washing bulky items alone. Distribute the load evenly within the drum.

•How do I access the suspension rods for inspection?

First, disconnect power to the washer. Then, remove the top panel by releasing the retaining clips, usually located at the rear of the panel. Once the top panel is removed, you'll have access to the suspension rods and springs.

Roper Washer: Symptoms and Fix for Forgotten Shipping Bolts

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip:

Frequently Asked Questions

•How do I re-install the shipping bolts if I move the washer?

•What if I still have vibration after removing the shipping bolts and leveling the washer?

•How do I access the suspension rods for inspection?

Related questions

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip: