Frequently Asked Questions
•What if I can't find the drain filter access panel?
Refer to your Hotpoint washer's owner's manual for the exact location. If you don't have the manual, search online using your model number.
•The filter is clean, but the washer still won't drain. What could be the problem?
The drain pump itself may be faulty or blocked. Check the drain hose for kinks or obstructions. A multimeter can be used to test the drain pump for continuity, it should read approximately 8-12 ohms. If no continuity, the pump is bad.
•How often should I clean the drain filter?
Every 3-6 months is a good rule of thumb, but it depends on how frequently you use your washer and the type of laundry you wash. If you wash a lot of heavily soiled items or pet bedding, you may need to clean it more often.