GE Top Load Washer: Dual Action Agitator Not Moving -... | appliancefaults.com

Technical Background:

The washer's Main Control Unit (MCU) sends a 120V AC signal to the drive motor during the agitation cycle. The motor capacitor provides a phase shift to start the motor. If the capacitor is bad, the motor will hum but not turn. If the motor receives voltage but doesn't move, the motor itself may be defective. The agitator's functionality relies on agitator dogs or a direct drive system, and mechanical failure can prevent movement.

Symptoms:

The GE top load washer fills with water and the motor hums, but the dual action agitator does not move. The washer may otherwise seem to function normally, but clothes are not properly agitated and cleaned.

Possible Causes:

Worn or broken agitator dogs (pawls)
Failed motor capacitor
Obstruction in the agitator mechanism
Defective drive motor
Damaged drive belt (if applicable, some models use direct drive)
Faulty gearcase or transmission

Solution:

1

Unplug the washer from the 120V AC outlet.
2

Remove the agitator. Typically, there's a cap on top that can be pried off with a flathead screwdriver, revealing a bolt (often 7/16-inch). Remove the bolt and lift the agitator out.
3

Inspect the agitator dogs (pawls) located on the underside of the agitator. Replace if worn or broken. These are often inexpensive to replace.
4

If the agitator dogs are fine, check the motor capacitor. It's usually located near the motor and is cylindrical. Disconnect the capacitor and test it with a multimeter set to capacitance. A reading significantly outside its rated value (e.g., 10 microfarads +/- 10%) indicates a failed capacitor. Replace as needed.
5

If the capacitor tests good, examine the drive motor. Check for proper voltage (120V AC) at the motor terminals during the agitation cycle using a multimeter. No voltage indicates an issue with the control board or wiring.
6

If the motor has voltage but only hums, it may be defective. Replace the motor.
7

Check for any physical obstructions in the gearcase or transmission. While unlikely to be a DIY fix, it can help identify the issue.

Safety Warning:

Always disconnect power to the appliance before performing any repairs. Capacitors can hold a charge even after the power is disconnected; discharge the capacitor before handling it. Wear appropriate safety gear, including eye protection and gloves. Lock Out/Tag Out (LOTO) procedures should be followed to ensure the appliance is not accidentally powered on during repairs. High voltage components are present.

Prevention:

Avoid overloading the washer. Regularly clean the lint filter. Periodically check the agitator dogs for wear and replace them proactively. Use the correct type and amount of detergent.

Expert Tip:

On some GE models, entering service mode involves pressing and holding specific buttons in a sequence (e.g., Power, Start, Power, Start). Service mode allows you to run diagnostic tests on individual components, including the motor and agitator. Consult the service manual for the specific sequence for your model.

Frequently Asked Questions

•How do I discharge the capacitor safely?

Use a 20,000-ohm, 2-watt resistor with insulated leads. Connect the leads to the capacitor terminals for several seconds to discharge it. Always wear insulated gloves and eye protection.

•What is the correct capacitance value for the motor capacitor?

The capacitance value is printed on the capacitor itself. Replace it with one that matches the original value and voltage rating. Usually found in microfarads (uF).

•Where can I find a replacement motor capacitor or agitator dogs?

You can purchase replacement parts from appliance parts retailers online or from local appliance parts stores. Make sure to have the washer's model number when ordering parts.

GE Top Load Washer: Dual Action Agitator Not Moving - Troubleshooting Guide

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip:

Frequently Asked Questions

•How do I discharge the capacitor safely?

•What is the correct capacitance value for the motor capacitor?

•Where can I find a replacement motor capacitor or agitator dogs?

Related questions

Technical Background:

Symptoms:

Possible Causes:

Solution:

Safety Warning:

Prevention:

Expert Tip: