Frequently Asked Questions
•How do I know if the control board is faulty?
If cleaning the ribbon cable and checking the connections doesn't solve the problem, and the keypad still doesn't respond, then the control board may be the issue. Further testing with a multimeter, comparing voltage readings to the service manual, is needed to confirm this. You may also be able to visually inspect the board for burned components.
•What type of electronics cleaner should I use on the ribbon cable?
Use a specialized electronics cleaner that is safe for use on plastics and sensitive components. Isopropyl alcohol (90% or higher) can also be used, but apply it sparingly and allow it to evaporate completely before reconnecting the ribbon cable. Avoid using harsh chemicals or abrasive cleaners.
•Where can I find a replacement ribbon cable?
Replacement ribbon cables can be found at appliance parts retailers online or at local appliance repair shops. You will need to know the model number of your microwave to ensure you get the correct part. Search for 'GE microwave ribbon cable' followed by your model number.